Privacy Policy

Effective Date: May 2, 2026

Ultimate Tech Support ("Ultimate Tech Support," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, contact us, request a consultation, submit a form, or use our managed IT services in Houston, Texas and surrounding areas.

This page is intended to explain our privacy practices in clear business language. It does not replace any separate written service agreement, statement of work, security addendum, or other contract between Ultimate Tech Support and a client.

1. Information We Collect

We may collect information you provide directly to us, information related to your use of our website, and information needed to deliver IT support services.

• Contact details such as name, company name, phone number, email address, mailing address, and job title.
• Information submitted through contact forms, consultation requests, support requests, quote forms, newsletter forms, or email messages.
• Business technology details you choose to provide, such as the number of users, devices, locations, software platforms, cloud services, network needs, and support requirements.
• Website usage information such as pages visited, browser type, device type, referring pages, approximate location, and other analytics information.
• Service-related information needed to provide managed IT, cybersecurity, backup, cloud, VoIP, helpdesk, remote support, onsite support, or consulting services.

2. How We Use Information

We use collected information to operate our business, respond to requests, provide services, improve our website, and communicate with clients and prospective clients.

• To respond to questions, consultation requests, support inquiries, and service requests.
• To prepare quotes, proposals, recommendations, and service plans.
• To provide managed IT services, cybersecurity services, cloud support, data backup, disaster recovery, VoIP, helpdesk, and onsite support.
• To manage client relationships, billing, scheduling, service documentation, and support communication.
• To improve our website, marketing, services, client experience, and internal operations.
• To help protect our systems, our clients, and our website from fraud, misuse, unauthorized access, or security threats.
• To comply with applicable laws, legal obligations, insurance requirements, and contractual obligations.

3. Managed IT and Client Service Data

As a managed service provider, we may access client systems or technical information only as needed to deliver agreed services. This may include user accounts, device information, network information, support tickets, backup status, security alerts, logs, software details, or other technical data required to troubleshoot, secure, monitor, or manage client environments.

Client service data is handled according to the applicable service agreement and the access permissions granted by the client. We use reasonable administrative, technical, and physical safeguards designed to protect client information.

4. Cookies and Website Analytics

Our website may use cookies, tracking pixels, analytics tools, or similar technologies to understand website performance, improve user experience, measure marketing effectiveness, and protect the website from abuse. You may be able to disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.

5. How We Share Information

We do not sell your personal information. We may share information only when reasonably necessary for business, service, legal, or security purposes.

• With trusted vendors, software providers, hosting providers, payment processors, marketing tools, security platforms, and other service providers that help us operate our business or deliver services.
• With technology vendors or partners when needed to troubleshoot, quote, implement, or support a client solution.
• When required by law, court order, subpoena, regulatory request, or legal process.
• When we believe disclosure is necessary to protect rights, safety, systems, property, clients, users, or the public.
• In connection with a business transaction such as a merger, acquisition, financing, reorganization, or sale of assets.

6. Data Security

We use reasonable safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include access controls, security tools, monitoring, password protections, multi-factor authentication, administrative procedures, vendor controls, and other measures appropriate to the nature of the information.

No website, network, system, or transmission method can be guaranteed 100 percent secure. We encourage clients and website visitors to use strong passwords, enable multi-factor authentication where available, and contact us promptly if they suspect unauthorized activity involving their information or systems.

7. Data Retention

We retain information for as long as reasonably necessary to provide services, manage client relationships, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support security or operational needs. Retention periods may vary based on the type of information and the purpose for which it was collected.

8. Your Choices

You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable laws, contractual obligations, security requirements, and legitimate business needs. You may also unsubscribe from marketing emails by using the unsubscribe link when available or by contacting us directly.

9. Texas Privacy Rights

Texas residents may have certain rights under applicable privacy laws, including the right to know whether personal data is being processed, access personal data, correct inaccuracies, delete personal data, obtain a copy of personal data, and opt out of certain processing such as targeted advertising, sale of personal data, or certain profiling. These rights may be subject to exemptions and limitations under applicable law.

To submit a privacy request, contact us at info@ultimatetechsupport.com or call 832-982-0303. We may need to verify your identity before completing a request. If we deny a privacy request, you may contact us to appeal the decision.

10. Third-Party Websites

Our website may link to third-party websites, platforms, review sites, social media pages, vendors, or partner resources. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party site you visit.

11. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

12. Texas and United States Users

Ultimate Tech Support is based in Houston, Texas and primarily serves businesses in the Greater Houston area. If you access our website or services from outside the United States, you understand that your information may be processed in the United States where privacy laws may differ from those in your location.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal requirements, or business operations. When we update the policy, we may revise the effective date at the top of this page. Continued use of our website or services after changes are posted means you accept the updated policy.

14. Contact Us